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chav_corner 4:55 Sun Jul 24
Season Tickets.
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Just put the following on www.hammersunited.com
Hope some of you find it helpful.
Our Guide to NFC Season Tickets
What is NFC?
Near Field Communication. It allows two devices (e.g. phone and a turnstile) to communicate with each other if they are ‘near’.
How does it work?
The turnstile will read the ticket in the same way as a contactless payment. It does not scan a barcode or a QR code. It will unlock the turnstile if the ticket is open on your phone and you hold your phone ‘near’ the reader.
Why?
The Premier League made the decision to move to digital ticketing. At the time the Premier League referenced COVID when they asked clubs to make the switch, although some feel the switch was inevitable. An NFC digital pass should give West Ham supporters an improved digital ticketing experience, in comparison to last season. It will be quicker and easier to get through the turnstiles.
How many times do I download it?
A season ticket holder will just need to download the pass once. Adding the pass to your phone before the start of the season is all you need to do. The pass will update as each game approaches; displaying a ticket for the coming game.
What if I have multiple tickets on one email account?
If you have multiple tickets, for example for you and your children, you can download them all to your phone if you wish. Then open and present each ticket to let people through. Alternatively you can send the tickets on. For example, your child may have a smartphone so you could email their ticket to them.
What if someone else uses my ticket?
Supporters should be aware that the terms and conditions they sign up to, when purchasing a ticket include the following:
‘Season Tickets are issued for your sole use and you shall not sell, dispose of, assign, transfer, lend or otherwise deal with the Season Ticket or the benefit of it to any other person without the prior written consent of the Club.’
Please note it seems it is possible for the NFC ticket to be downloaded to multiple devices. If someone else downloads your ticket (for example if two people share an email account) and uses it, it would not work again for that game. Once it has been ‘scanned’ for a game it cannot be scanned again. We believe the tickets would then update on both phones for the following game and be ready to be used again for that next fixture.
What if I want to transfer my ticket for one game?
The club permit ticket transfer via ticket forwarding. This allows you to send a single match ticket (from your season ticket) to someone else. That other person would not have access to your season ‘pass’ only a ‘pass’ generated for your ticket. This pass would just give them access to the one game you have forwarded. If you forward your ticket and it is accepted, you cannot use your original NFC season ticket pass for that one game.
How do I transfer my ticket for one game?
The recipient needs a client reference number. If they don’t have one, they will need to sign up to a West Ham account. Sign up is free and you are assigned a client ref number when you sign up. You can do this via the club website.
As the season ticket holder, you log in to your West Ham account to transfer the ticket and check your network. If the intended recipient is not in your network, add them in.
Shortly before each fixture, ticket forwarding will ‘open’ for that fixture. Select your profile and ‘view account menu’ in your West Ham account. Click ‘ticketing’ and ‘manage tickets’. Once ticket forwarding is open for each fixture, the option to forward a ticket for that fixture will appear here.
Select the supporter you wish to forward the ticket to, from your network.
The recipient must accept the ticket via their West Ham account.
What if I don’t have a smartphone or I am unable to use a smartphone?
This is the relevant extract from the guidance on the club website. This was published on 6 April 2022.
The Club is also conscious that a small number of Season Ticket Holders may not have access to a smartphone and we will continue to be inclusive and make sure we do everything we can to support all of our fans. Those Season Ticket Holders who do not have access to a smartphone will be able to request a physical Stadium access card with their photograph on ahead of the 2022/23 season.
This is the link to the full guidance from that section of the season ticket FAQs:
How will I access the Stadium for 2022/23? : Hammers Help (freshdesk.com)
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Replies - In Chronological Order ( Show Newest Messages First)
one iron
7:13 Mon Jul 25
Re: Season Tickets.
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thanks paul for your help today.
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eswing hammer
11:20 Mon Jul 25
Re: Season Tickets.
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Am l the only one or has anyone else not received their season tickets yet?
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onsideman
12:35 Tue Jul 26
Re: Season Tickets.
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So what's the difference between sending a ticket on to your child via email and ticket forwarding where each recipient needs a Client Ref? Where's the distinction?
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fraser
12:55 Tue Jul 26
Re: Season Tickets.
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Not received ours either
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Far Cough
1:17 Tue Jul 26
Re: Season Tickets.
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Got my City ticket stored on Google Wallet
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RichyP
3:08 Tue Jul 26
Re: Season Tickets.
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so what happens if you can't make a game and want to pass your ST onto a mate?
Looks like they've locked the whole thing right down so you either sell on Ticket Exchange or send to your mate using Ticket Forwarding and your mate has to be registered with a Client Ref?
I can't find any specific instructions on how Ticket Forwarding will work and how you manage the ticket transfer process?
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northbankboy68
4:03 Tue Jul 26
Re: Season Tickets.
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Not received yet - Turs pm
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fraser
4:21 Tue Jul 26
Re: Season Tickets.
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Just logged in to take a look, what a fucking shambles. I have a new notification to manage my tickets and has the Brighton game in there not the City.. Says to select then proceed, but gives no options.
Also has me as season ticket priority and not season ticket holder... Oh and they still haven't paid back the £20 that was paid as a deposit for priority.. You have to laugh..
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fraser
4:23 Tue Jul 26
Re: Season Tickets.
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As I was typing my ticket arrived...
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SnarestoneIron
4:30 Tue Jul 26
Re: Season Tickets.
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RichyP 3:08 Tue Jul 26
Getting a client ref is free, so your mates will need to register. This is not a bad thing, as they then have to accept the ticket on their end, taking responsibility. Maybe some rascist chanting gets reported for your seat, the finger would be pointed at your mate, not you. Unlikely, I know, but makes sense.
Also, stops people printing off PDF tickets and selling them outside the ground.
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Charoo
4:35 Tue Jul 26
Re: Season Tickets.
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Thanks Chav corner - you’re very helpful in these matters.
I’m going to speak to the club re a proper ticket for my parents, father in law and 6 year old as be easier for them - they’ll be teething problems as there were last season but once people are used to it I’m sure it will be ok.
I miss having a proper ticket though.
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Niblets
4:36 Tue Jul 26
Re: Season Tickets.
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fraser 4:21 Tue Jul 26
Brighton tickets are available to upgrade, so if you have one single adult ticket there wouldn't be an option.
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fraser
4:44 Tue Jul 26
Re: Season Tickets.
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Niblets - thanks
This may be of some help to others, my wife has Google wallet I don't. She downloaded hers and you can bring up a QR code.. But can't screen shot it..
I don't have the app and mine opened in my Web browser.. I can see the QR code and take a screen shot.. I will try and use that to access the stadium
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Niblets
4:50 Tue Jul 26
Re: Season Tickets.
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You can get the QR code on iPhone as well, and screenshot it.
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fraser
5:49 Tue Jul 26
Re: Season Tickets.
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I see no reason why a photo of the QR won't work anyway.. Going to try it first game
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Mex Martillo
6:12 Tue Jul 26
Re: Season Tickets.
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I love to see how quickly you guys got to work around. Hope works for you.
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oioi
8:13 Tue Jul 26
Re: Season Tickets.
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Just received mine. All set up for Man City.
Tap the circle with 3 dots top right of the screen, it reveals a page that includes the qr code. Don't know if a screen grab works, can't see why it wouldn't.
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Sarge
8:27 Tue Jul 26
Re: Season Tickets.
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I spoke to the TO today re upgrades I'd already arranged for the City game.
Upgraded tickets will besent out on EMail with PDF's / Wallet option as per last year. I've treated a couple of mates ot my kids tickets - having paid for the upgrade (category AA by the way - when did that shit start?), these won't be available totransfer via the Forwarding option and will be sent as per last year.
My adult ticket I'll need to use the Forwarding portal to a third mate who has a client ref number.
This is subject to ;
a) west stand season tickets going out - these aren't being sent for a few days apparently and
b) the testing of the forwarding software going smoothly. If it doesn't they'll facilitate a PDF / email as with the other two next week (presumably on the back of an email of phone call)
Good luck - I'll be on the barossa beach 10 miles away form Cadiz - necking a beer each time Haarland scores or one of our players goes off injured.
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Sarge
8:27 Tue Jul 26
Re: Season Tickets.
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I spoke to the TO today re upgrades I'd already arranged for the City game.
Upgraded tickets will besent out on EMail with PDF's / Wallet option as per last year. I've treated a couple of mates ot my kids tickets - having paid for the upgrade (category AA by the way - when did that shit start?), these won't be available totransfer via the Forwarding option and will be sent as per last year.
My adult ticket I'll need to use the Forwarding portal to a third mate who has a client ref number.
This is subject to ;
a) west stand season tickets going out - these aren't being sent for a few days apparently and
b) the testing of the forwarding software going smoothly. If it doesn't they'll facilitate a PDF / email as with the other two next week (presumably on the back of an email of phone call)
Good luck - I'll be on the barossa beach 10 miles away form Cadiz - necking a beer each time Haarland scores or one of our players goes off injured.
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fraser
8:28 Tue Jul 26
Re: Season Tickets.
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Oioi - mines different shows the code on the ticket, the Mrs one is the same as yours, ours both Android
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